Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we’ve been innovating for over 100 years with a clear purpose: to transform spaces and enhance people’s emotional and physical wellbeing. We care about you, each other, and what we do. We’re looking for an enthusiastic part time Outbound Customer Service Consultant to join our Customer Care Centre based in Letchworth Garden City, Hertfordshire. We are looking for someone to work Thursdays and Fridays as part of a job share. This is a proactive, customer focused role where you’ll make outbound calls to prospective and existing customers, helping to secure new projects and book appointments for our field-based sales team. About the Role What you’ll do Make outbound calls to nurture leads, track projects, and protect specifications Generate and qualify leads from multiple sources Book customer visits and appointments for our external sales team Follow up on marketing campaigns and convert opportunities Use our CRM system (Creatio) and social media tools to identify new business opportunities Maintain accurate data and share market insights with the wider business BenefitsEnhanced family friendly benefits Including Maternity, Paternity and Shared Parental Leave. Holidays We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don’t worry if you need a little extra you can buy some more! Employee Benefits Hub Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners. Learning and Development We have a comprehensive programme of in-house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group. Pension A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided Life Assurance Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary Occupational Health We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track. Employee Assistance Programme A 24-hour helpline to support you through any of life’s issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household. Volunteering In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity/organisation. Just one day, can make a big difference! Social Events There are a variety of social events across the group, including the company Christmas party. Retirement Planning It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement. Eye Care Free eye tests are available for all employees. Long Service We offer long service awards to all our employees. Parking Don’t worry about getting parkedwe have free car parking at all our sites. Additional benefits (depending on your role) Hybrid Working Providing flexibility around both home and office working. Car Allowance Certain positions with us entitle you to car allowance. Private Medical Scheme The type of cover available to you will be dependent on your job. Requirements What we are looking for Experience in outbound calling and delivering exceptional customer service Ability to meet and exceed KPIs in a fast-paced environment Strong communication and negotiation skills Proficiency in Microsoft Office; CRM experience is a plus Self-motivated, positive, and a great team player