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Hours of Work:Monday - Thursday 8am to 5pm & Friday 8am - 4pm
Job Purpose:To deliver exceptional customer service and order processing support, acting as the first point of contact for internal and external customers. This role ensures customer satisfaction through accurate communication, efficient coordination, and timely delivery of products and services.
Key Accountabilities:
* Serve as the primary contact for customer enquiries, providing prompt and professional responses
* Process customer orders accurately and efficiently using the internal CRM system
* Build and maintain strong relationships with clients and colleagues across departments
* Ensure customer expectations are met or exceeded in terms of product delivery and service quality
* Handle challenging situations with professionalism and positivity
* Continuously develop product knowledge to support technical queries
* Collaborate with multiple teams to ensure seamless customer service delivery
Role Requirements
* Proven experience in a fast-paced customer service environment
* Strong communication skills with a focus on relationship-building
* High attention to detail and accuracy in order processing
* Ability to manage customer expectations and resolve issues effectively
* Experience using CRM systems (preferred but not essential)
* Eagerness to learn and grow within the role
* Resilience and a positive attitude when facing challenges
Personal Attributes
* Friendly, approachable, and professional demeanour
* Proactive and solution-focused mindset
* Calm under pressure and able to manage competing priorities
* Team player with a collaborative spirit
* Self-motivated and committed to continuous improvement
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