The Council’s Repairs and Maintenance Service are recruiting 1 permanent Team Leader for responsive repairs team
The Role
To effectively supervise, plan, organise and deploy multi trade employees on repairs and maintenance, programmed and minor capital works in line with service and client expectations.
Our team leaders lead our Responsive Repairs operatives in our Repairs and Maintenance Service to deliver the operational priorities in our service area, to achieve a high standard of service to the residents of Sheffield.
To ensure resources are aligned to operational activity via the organisations scheduling and diary management system. This will directly contribute to delivering high performance and continuous improvement within the service area to deliver a customer focussed service.
To work within a busy, dynamic office environment, consulting with other technical operatives, Team Leaders, customers and other key contacts both internal and external to the organisation.
Ensure that the service discharges it’s Health and Safety responsibilities in accordance with the SCC Health and Safety Policy and other health and safety legislation, regulations and good practice
The post holder will need to be comfortable with switching tasks regularly throughout the day, reacting to changes and prioritising work to meet the business needs.
Key Essential Skills and Person Specification
1. To successfully lead, direct and supervise multi trade repairs teams to deliver a comprehensive repairs service to agreed standards and targets.
2. To ensure the cost effective allocation and deployment of sub-contractors and other resources to deliver the service to agreed standards and targets.
3. Supervise resources including use of materials, plant, transport, in line with the service policies and procedures.
4. In collaboration with Co-ordinators, plan all work activities maintaining a continuity of work for operational resources to achieve specified timescales and standards in line with operational procedures.
5. Submit Variation Orders and extensions of time and liaise through to final invoice to achieve clean billing and performance targets.
6. To effectively respond to customer enquiries in line with the appropriate customer care guidance and standards as required and undertake follow up investigations.
7. In collaboration with the Co-ordinator, process all relevant documentation and orders from IT and/or other systems, including raising job orders and closing jobs on completion.
8. Provide accurate and up to date management information and other data.
9. Contribute to the compilation of reports, management information and statistics, making recommendations in respect of operational delivery.
10. To use ICT systems and devices to ensure that an efficient, effective and responsive service is delivered.
11. Ensure that individuals adhere to the necessary health and safety guidance, legislation, regulations and corporate/service policies and procedures, including CDM regulations, induction, training and tool-box talks and ensure appropriate protective clothing and health and safety and other equipment is correctly used and maintained.
12. To promote and foster a positive health and safety culture of safe working practices, good practice arrangements and continuous improvement.
13. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards and service standards to maintain and enhance the reputation of SCC.
14. Be a role model and provide strong visible leadership, supervise and develop your team using coaching and other techniques.
15. Support the identification of training needs through the PDR process and the development of training opportunities for employees, carrying out interim reviews as appropriate.
16. Actively supervise and monitor the attendance and performance of your team, and communicate key information to your team via briefings, toolbox talks, etc.
17. Monitor your team performance and develop action plans for any areas of required development.
18. To promote, build and maintain effective collaborative and constructive relationships with teams, colleagues and supervisors, external partners and stakeholders, acting as an ambassador for the Council at all times.
19. To work collaboratively with other sections in the Service and wider Council to deliver an efficient, effective, safe and customer focussed service.
20. To actively engage in culture, transformational and other changes to ensure that the Repairs and Maintenance Service achieves the aims, objectives and vision for the service and integration with the Housing and Neighbourhoods Service.
21. To take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults who you come into contact with. This includes reporting any concerns you have about someone who is vulnerable to your line manager.
22. To contribute to the development of a learning culture by identifying opportunities for learning, demonstrating commitment to your own personal development and engage in supervision and Performance Development Reviews.
23. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
24. To drive a vehicle where required by the service.
Benefits
Local Authority Pension Scheme
Training provided
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.