Service Delivery Manager
£550 to 650 GBP
Hybrid WORKING
Location: Glasgow, Scotland - United Kingdom Type: Permanent
Service Delivery Manager - Active Security Clearance Required
Contract | Inside IR35 (£550-£650 per day)
Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory)
About the Role
We are seeking an experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards.
The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery.
Key Responsibilities
1. Deliver managed services in line with contractual SLAs, budgets, and KPIs.
2. Serve as the client's single point of contact for service delivery and escalation.
3. Produce service reports, chair review ...