Customer Resolution Advisor (Complaints) Portsmouth | Hybrid Working Salary :£18 per hour (£34,665.99 FTE) Duration :4-week contract although this could be extended
Hours :Monday to Friday 37 hours per week
Dynamite recruitment is working in partnership with a well-established organisation who are based in Portsmouth.
Due to a busy period, we're currently recruiting Customer Resolution Advisors to support a busy complaints team on a short-term assignment.
This role will focus primarily on Stage 1 complaints, with potential exposure to Stage 2, and more senior escalations at Ombudsman level
As a customer resolutions advisor / complaints hander
You'll manage complaints end to end, ensuring customers receive fair, timely, and high-quality resolutions in line with internal policies and regulatory requirements. You'll work closely with operational teams to resolve issues at the earliest opportunity while keeping customers fully informed throughout the process.
Key Responsibilities of a Complaints Handler
Managing a caseload of complaints (primarily Stage 1)
Investigating complaints and identifying effective resolutions
Communicating clearly and empathetically with customers by phone and in writing
Ensuring complaint responses meet agreed timescales and quality standards
Accurately recording actions and outcomes on internal systems
Identifying root causes and sharing learning to help prevent repeat issues
What We're Looking For
Proven experience handling customer complaints
Strong written and verbal communication skills
Ability to manage workloads independently and work to deadlines
Confident dealing with sensitive and challenging situations
Experience with repairs or service-related complaints is desirable
To be considered please submit your cv asap, or call Fran Curtis on (phone number removed)
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