Job Description
Business & Incident Relationship Manager
Doncaster or London | Up to £70,000 + Excellent Benefits | Hybrid Working
Elevation Recruitment Group's Business Support team are partnering with a leading organisation to recruit an experienced Business & Incident Relationship Manager to join a critical operational resilience function. This is an opportunity for an individual who performs at their best in fast-paced, high-pressure environments and can confidently coordinate business-wide responses to major incidents while engaging with senior stakeholders.
The Opportunity
As the Business & Incident Relationship Manager, you will take ownership of the organisation's response to significant operational events, ensuring effective communication, coordination, and decision-making across multiple business functions. Working closely with operational, risk, technology, and leadership teams, you'll ensure disruption is minimised while maintaining focus on customers, colleagues, and business continuity.
Key Responsibilities
* Lead and coordinate the response to major business incidents and operational disruptions.
* Act as the central communication point during high-severity events.
* Work collaboratively with Business Continuity, Risk, Technology, and Operational teams.
* Provide clear direction and escalation to senior leadership where required.
* Manage communications relating to customer and operational impact.
* Drive post-incident reviews, root cause analysis, and continuous improvement initiatives.
* Produce reporting and management information for key stakeholders.
* Support and develop an Incident Analyst within the team.
About You
We're keen to speak with candidates who have experience within:
* Incident Management
* Business Continuity
* Operational Resilience
* Crisis Management or a similar environment
You'll also demonstrate:
* The ability to remain calm and decisive under pressure.
* Excellent stakeholder management and communication skills.
* Confidence influencing senior leaders and challenging where appropriate.
* Strong organisational and coordination abilities across multiple teams.
* Previous leadership or line management experience.
What's on Offer?
* Salary up to £70,000
* Hybrid working (minimum one day per week in the office)
* Private healthcare
* 10% employer pension contribution
* Additional wellbeing day
* Option to purchase additional annual leave
* Enhanced maternity, paternity, and family leave
* Life assurance and income protection
* Cycle to Work scheme, gym and retail discounts
* Share schemes and financial wellbeing support
This role operates within a 24/7 service environment, with standard Monday-Friday hours and participation in an on-call rota (approximately 1 in every 6-7 weeks).
For a confidential discussion and further information, please contact Sarah Larkin or Amy Wood in the Business Support team at Elevation Recruitment Group.