About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology. You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device. You will have patience, empathy and an ability to explain the service to the customer. You will have a excellent communication skills between the customer, the team and the Telecare Officers. You will have the ability to learn quickly and have a basic understanding of the telecare service. You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
To demonstrate to our customers and their carers the effective use of the equipment.
To keep accurate records of installations and information received at the visit.
To communicate effectively and sensitively with customers and their carers/next of kin.
To liaise with internal departments, external contractors and manufacturers.
To conduct yourself appropriately and professionally during your work and in particular in a customers home.
To have an aptitude for technology and DIY.
Must have:
Use of a car with business insurance.
Clean driving licence
DBS Enhanced
Excellent communication and customer care.
Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm (Mon to Fri)
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