Customer Service & Sales Advisors - Fixed Term Contract
Birchwood, 100% office-based
We're recruiting for a client in Birchwood who is looking for Customer Service & Sales Advisors to join their team on a fixed-term contract.
Contract details:
Start date: Friday 23rd January
End date: Friday 1st May
Hours: Monday to Friday, 8am-5pm
Saturdays: 2 Saturdays in every 4 (9am-12.30pm)
Location: Fully office-based (no hybrid/remote)
The role:
This is a fast-paced, inbound customer service role handling approximately 40-80 calls per day. You'll be speaking with customers about a range of issues, including:
Supporting vulnerable customers
Handling and resolving late or lost deliveries
Validating customer ID
Discussing and offering packages across different fuel types
Managing difficult conversations calmly and professionally
While customer care is the priority, you'll also need the confidence to identify and suggest upsell opportunities where appropriate.
About you:
Experienced in a fast-paced customer service or call centre environment
Comfortable handling challenging conversations
Patient, empathetic and resilient
Confident communicator with good attention to detail
Able to balance cu...