Technical Claims Handler – Large Loss Team
About the Role
We're looking for an experienced Technical Claims Handler to join our Large Loss Team. In this role, you'll proactively manage a portfolio of complex motor claims (including Vulnerable Road Users) up to £25K. You'll play a key part in driving best outcomes through strong technical expertise, sound judgement, and effective negotiation.
What You'll Do
* Manage a caseload of motor claims in line with our philosophy, procedures, and service standards.
* Control indemnity spend through well-reasoned liability and quantum arguments.
* Carry out thorough investigations from the outset, using telephone contact to gather evidence quickly and effectively.
* Conduct background and open-source enquiries in line with best practice.
* Maintain accurate reserves and good file discipline, ensuring regular case reviews and timely progress.
* Demonstrate strategic awareness with strong cost-benefit analysis.
* Liaise confidently with Panel Solicitors on litigated claims, providing clear instructions and leading cases directly.
* Ensure compliance with all regulatory requirements, including FCA standards and Treating Customers Fairly.
What We're Looking For