Reservations Manager New Opening Hawksmoor is coming to St Pancras and we are so excited to start recruiting our Management team. Since 2006 we have been the UK's home of ethically sourced, grass-fed beef, cooked over charcoal and paired with our award-winning wines and cocktails. We became B Corp certified in 2022 and are the only restaurant group in the UK to place in the Best Companies for 13 consecutive years, meaning we have some of the happiest people in the industry working here! This is alongside raising over £1million for Action Against Hunger and being rated as one of the most sustainable groups in the country. As Reservations Manager, you’ll lead the reservations team to deliver exceptional service and maximise bookings, ensuring the first and last impression of Hawksmoor is always a brilliant one. What You'll Do Lead the reservations team across phone, email and online channels Manage bookings, guest communications and enquiries efficiently Maximise covers while balancing guest experience and service quality Train and develop Reservationists to deliver Hawksmoor standards Work with managers to support events, groups and VIP guest experiences Who You Are Experienced as a Reservations Manager or Supervisor in a quality hospitality venue Highly organised with excellent communication and people skills A natural leader who develops and supports their team Detail-focused with strong admin and systems knowledge Passionate about hospitality and guest service Our Values Welcome Everyone – we are warm, welcoming and help everyone feel comfortable being themselves Work Hard and Be Nice to People – we balance hard work and ambition with integrity, kindness and fun Hit Hawksmoor Standards – we all take accountability for the part we play Keep Evolving – we continue to develop through listening, learning, feedback and new ideas Benefits 28 days’ holiday (including service charge) Free staff meals on shift 50% off for visits with loved ones Paid overtime on salaries Income protection & death-in-service cover Paid annual volunteer days Wagestream early wage access and financial wellbeing tools Referral bonuses from day one Exclusive savings on travel, shopping & experiences Restaurant welfare budget for snacks, drinks & support Full training package: Food Safety, H&S, HR quals management programme Enhanced maternity & paternity leave We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key, and high standards are met together. Whether you’re just starting out or looking to grow your career, we’re committed to supporting you every step of the way so you can thrive and be happy at work. If you're excited about this role but aren't sure if you meet every single requirement, please apply anyway. You might be just who we’re looking for.