Customer Engineering Team Leader (12 Months Secondment) Tachbrook Park 12 Months Secondment, Full-time We’re looking for a motivated and collaborative individual to join our Customer Engineering team as a Customer Engineering Team Leader on a 12-month secondment. This is a fantastic opportunity for someone who enjoys leading people, driving performance, improving processes, and making a real impact across the customer journey. You’ll play a key role in supporting operational delivery, developing colleagues, and helping shape continuous improvement initiatives across Customer Engineering. The role offers excellent exposure across multiple business functions and provides an opportunity to build leadership capability within a fast-paced operational environment. What You’ll Be Doing Leading & Developing People Lead, motivate and support a team within Customer Engineering Set clear objectives and support colleagues through coaching, development and regular one-to-ones Ensure training and support is delivered consistently, particularly during periods of business change Help create a positive, inclusive and safety-focused team culture Support recruitment, onboarding and development of new colleagues Managing Workflow & Performance Oversee Customer Engineering workflows within ERP systems, ensuring work orders are managed accurately and within agreed SLAs Manage day-to-day operational priorities, customer escalations and workload distribution Monitor team performance, productivity and compliance KPIs Produce and analyse performance reports, identifying trends and opportunities for improvement Ensure field resource and scheduling activity is aligned to operational demand and capacity Driving Continuous Improvement Identify opportunities to improve efficiency, processes and customer outcomes Act as a key user and SME across ERP and CRM systems Work collaboratively with stakeholders across Customer Experience, Fulfilment and Engineering to share best practice and implement improvements Support wider business and technical projects where required Building Strong Relationships Develop strong working relationships across the business Work closely with Finance, Customer Experience and operational teams to support service delivery and cost management Deputise for the CE Support Manager when required What We’re Looking For Essential Skills & Experience Experience managing people or deputising for a Team Leader Strong knowledge of ERP and CRM systems Experience working in a fast-paced operational or customer-focused environment Strong organisational and communication skills Ability to analyse data and produce detailed performance reports A proactive mindset with a focus on continuous improvement Ability to build effective relationships across teams and departments Strong attention to detail and problem-solving skills Degree level education (or equivalent experience) Desirable Experience leading teams within a technical or engineering environment Experience supporting wider operational or technical projects Potential and ambition to deputise for the CE Support Manager Why Apply? This secondment offers an excellent opportunity to: Gain leadership experience within Customer Engineering Increase your visibility across the wider business Develop your operational, stakeholder management and people leadership skills Contribute to meaningful improvement initiatives and business change Build experience that supports future career progression opportunities If you’re passionate about people, operational excellence and continuous improvement, we’d love to hear from you.