Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Assistant
F&B Manager at Cowley Manor
Based in: Cowley,
Cheltenham
Reports to: F&B
Manager
DUTIES
AND RESPONSIBILITIES
Operational
Management:
* In the event
of the absence of the F&B Manager and Deputy F&B Manager you will
be expected to oversee the operations, ensuring the smooth running of multiple F&B operations of
all services inclusive of the restaurant, bar, terrace, room service,
picnics, spa bar, and weddings & events.
* Oversee the service of the food
and drinks, ensuring consistent, high-quality products are being served to
guests.
* Create a
welcoming environment for guests and assess their needs making informed recommendations
where possible
* In
cooperation with the F&B Manager and the Deputy F&B Manager,
handle and provide adequate solutions to guest complaints.
* Deal with guest
feedback, sharing to the team and implementing actions.
* Oversee the
cleanliness of staff and the F&B area and pay attention to possible
health hazards and regulation violations.
* Apply all
Food and Beverage Regulations.
* Ensure all Health & Safety
legal requirements are up to date
* Report every
maintenance action and repairs needed to the General Manager.
Team
Management:
* Assist the Deputy
F&B Manager in the supervision and training of the F&B team,
encouraging upselling.
* Manage staff
complaints of the F&B team, report complaints and issues to the F&B
Manager for eventual disciplinary procedures.
* Create a
positive work environment, ensuring a high employee engagement and
optimising the employee retention.
* Ensure all
legal requirements are adhered to (i.e. Wage and Hour/Breaks, Health and
Safety, etc.).
* In the event
of the absence of the Deputy F&B Manager you will be expected to record
number of hours worked for each member of the team bar, track absences,
lateness, request for days off, holidays and sick days.
ABOUT
YOU
* Experience in a similar role within a comparable venue.
* Have great overall knowledge of everything under the F&B banner.
* Excellent organisational and leadership skills.
* Be well spoken with excellent communication skills.
* Attention to details and guests needs.
* Social, engaging, and motivated.
* Flexibility to respond quickly and positively to a range of work
situations.
* Knowledge as well as abilities in other languages would be
beneficial.
* Proof of eligibility to work in the UK.
WHAT
IT IS LIKE TO WORK FOR US?
Whether
you’re looking for an entry-level employment or a new opportunity to evolve, we
make a point to recruit, develop, and retain the most motivated and talented
people from all backgrounds and skills. Here is what we can offer:
* On the job
and personalised training to develop the technical and managerial skills
necessary to develop a clear career path: weekly masterclass, internal
training and training with brands, incentive, etc.
* Possibility
of inner company mobility within our foreign venues such as Italy, France,
Spain or Switzerland.
* Staff
discounts and benefits.
* Pension
scheme.