Digital Assessment Operations Senior Manager – Delivery and Implementation
Join to apply for the Digital Assessment Operations Senior Manager – Delivery and Implementation role at International Baccalaureate
Salary: Circa £63,000 per annum, depending on experience
Job Type: Full Time, 37.5 hours, Permanent
Location: IB Global Centre, Cardiff
Hybrid working opportunity, office presence required twice per week
About The IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate (IB) may have the ideal opportunity for you! The International Baccalaureate provides world‑class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50‑year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.
About The Job
Join Us on Our Digital Assessment Transformation Journey!
At the IB we are revolutionizing the way assessments are delivered worldwide. We’re embarking on an ambitious digital transformation that will reshape the entire assessment experience—from student preparation and registration to results and beyond.
We’re looking for a Digital Assessment Operations Senior Manager to play a pivotal role in this exciting journey. This is a key leadership position within our Digital Assessment Initiative (DAI), part of the Assessment and Operations Office. You’ll lead the Digital Assessment Operations workstream, driving innovation and operational excellence while ensuring seamless collaboration across multiple teams and stakeholders.
Responsibilities
* Adapt, retire, or integrate existing assessment systems with digital solutions to ensure a complete end‑to‑end process from student preparation to results.
* Support User Acceptance Testing (UAT) for digital assessment systems to ensure accurate data flow and marking solutions.
* Develop expert knowledge of systems, policies, and processes impacted by the programme; identify and implement necessary changes to support smooth transition to Business as Usual.
* Plan and deliver stakeholder communications, staff training, and operational support for implementation.
* Support planning and execution of Business Continuity Plans (BCP), contingency, and rollback strategies.
* Ensure project plans and resources are aligned with delivery managers and the Digital Office, using agreed tools and processes for visibility and reporting.
* Post‑implementation, collaborate with assessment leadership to provide early‑life support and drive future digital efficiencies.
* Ensure business readiness criteria are defined and met before go‑live.
* Understand all aspects of assessment transformation, including access and inclusion, operational requirements, scalability, and resilience.
* Advocate for best practice standards in user experience, data, and technical compliance (e.g., WCAG, EAA, 1EdTech).
* Contribute to developing the Digital Target Operating Model with assessment leadership and business change teams.
Qualifications
* Bachelor’s degree with significant experience in assessment operations, educational measurement, or education.
* Proven track record in leading organizational change and continuous improvement.
* Strong business acumen with expertise in budgeting, resource allocation, and risk management.
* Advanced knowledge of assessment operations, digital assessment systems, and emerging educational technologies.
* Experience in system change management and User Acceptance Testing (UAT).
* Skilled in developing and implementing SOPs for digital and paper‑based assessments.
* Ability to solve complex project challenges and stay current with assessment trends.
Skills & Attributes
* Exceptional leadership in diverse, multidisciplinary environments.
* Strong decision‑making, time‑management, and prioritization under pressure.
* Resilient, adaptable, and proactive in dynamic contexts.
* Expertise in digital assessment delivery, accessibility standards, and industry specifications (e.g., WCAG, EAA, 1EdTech).
* Excellent communication and stakeholder management skills.
* Collaborative mindset with a commitment to exceeding expectations and advancing the IB community.
Benefits
* 10% employer pension contribution with a 3% employee contribution
* Annual pay review with bonus eligibility
* Enhanced family friendly benefits
* 30 Days annual leave, plus public holidays
* Life assurance 4x annual salary
* Flexible working hours (core hours are 10am-12pm and 2pm-3pm), 37.5 hours per week
* Paid volunteering leave (one day per calendar year)
* Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary
* Excellent continuous professional development
* Health and Wellness Schemes
* Disability Confident Employer
* Cycle to Work Scheme
* Discounts on a range of products, including days out and Gym Memberships
* Cash back opportunities available from a wide range of retailers
* Employee Assistance Programme
* Free onsite parking
Applications are being received until 11.55pm GMT, 11 January 2026
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.
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