Company description
Job Title: Workshop Operations Coordinator
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UKs most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, weve got you covered. Our mission is to keep Britain moving, and were looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybrid
This is the job
Be at the heart of keeping our Road Operations teams ready for action. In this role, you’ll ensure engineers have the tools, equipment and uniform they need, ordered, tracked and delivered on time so they can focus on helping our customers.
You’ll take ownership of our asset ordering system, keeping it accurate, up to date and running smoothly. You’ll also manage the jack replacement programme to keep us fully compliant, while supporting our recycling initiatives to help deliver on our ESG commitments.
What will I be doing?
* Supporting all AAsset users, ensuring tools, equipment, uniform and consumables meet operational needs Maintaining the AAsset catalogue, updating records and resolving system errors as required
* Improving supply solutions through user feedback and ongoing system development
* Liaising with developers, supporting User Acceptance Testing (UAT) to enhance system performance
* Analysing AAsset data and supply queries, identifying issues and driving effective resolutions
* Managing the end-to-end supplier payment process, from raising purchase orders to ensuring timely invoice payments
* Preparing and coordinating new starter kits, ensuring all equipment and uniform are ready ahead of start dates
* Administering the patrol jack replacement programme, ensuring compliance across the business
* Managing stationery supply and print requirements, balancing stock levels with sustainability considerations
* Coordinating replacement tools and equipment for monthly checks, maintaining compliance for patrols and technicians
What do I need?
* Experience working in an operational or supply network environment, with a basic understanding of vehicles, tools or equipment
* Strong IT skills, with confidence using systems and databases
* Ability to deliver excellent customer service in a range of situations
* Proven capability to manage multiple tasks and queries while meeting tight deadlines
* Solid analytical, numerical and problem-solving skills
* A collaborative mindset, with a positive and proactive approach to new challenges
* Clear written and verbal communication skills
* Commitment to continuous professional development and staying up to date with new systems, tools and processes
* Ability to prioritise workload independently, adapting to changing demands and seasonal pressures
* High level of accuracy and attention to detail
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.