WE ARE LOOKING FOR A FULFILMENT ADMINISTRATOR Number of Roles: 1 | Division: Facilities | Location: Normanton Sigma are experts at transforming commercial space. With over 20 years’ experience operating in the fast-paced and dynamic retail sector, Sigma provide a true end-to-end service; from store construction and consolidation to fixture procurement, projects, and mechanical & electrical installation. Ranked in the top 10% of the 2019 Sunday Times International FastTrack 200 awards, we’ve been acknowledged as being one of Britain’s fastest growing private companies. It’s our people that make us who we are, and we are proud to have some of the most experienced, knowledgeable, passionate, and dedicated individuals within our industry, at every level in our business. Sigma is committed to creating a diverse environment and is proud to be an equal opportunities employer. our business. Outline of role Reporting to the Department Manager, the Fulfilment Administrator will provide day-to-day support to the department while delivering a high standard of customer service to both internal and external stakeholders. A key aspect of the role is to ensure high standards of communication in order to develop and maintain strong working relationships with customers and suppliers. The successful candidate will be responsible for supporting fulfilment operations, ensuring projects are progressed in line with agreed schedules, maintaining accurate reporting, resolving issues promptly, and taking accountability for their own outputs. The role also requires working within budgets, monitoring spend and cost savings and managing customer expectations in line with internal processes and service level agreements. Main responsibilities Build and maintain excellent relationships with customers and suppliers Support the successful delivery of fulfilment projects in line with agreed schedules Manage and prioritise own workload effectively in a fast-paced environment Ensure accurate order processing, reporting, and administration tasks are completed on time Work within project budgets and monitor associated spend Identify and suggest process improvement opportunities Resolve issues efficiently and in line with SLAs Provide progression updates and status reports where required Support the Team Leader/Manager and other departments as needed Ensure all work is completed cost-effectively and to a high standard Knowledge and experience required Previous experience in an administrative or fulfilment support role Experience managing and prioritising workload effectively Accountability for own outputs and meeting deadlines Experience working within agreed budgets and monitoring spend Issue resolution experience in line with service standards Strong focus on data accuracy and reporting Experience meeting customer expectations and service delivery targets Experience supporting managers and cross-functional teams Experience with project costings and invoice reconciliation Experience working with IT systems and Microsoft Office packages Experience using Sage 200 accounting system (desirable) Ability to support the training of new team members Skills required Hardworking, reliable, and friendly approach Excellent organisational and time management skills Strong IT skills, including Microsoft Office packages, particularly Excel Excellent communication skills, both internal and external Ability to build rapport quickly with customers, suppliers, and colleagues Ability to work under pressure and multitask while maintaining quality Strong problem-solving skills and use of initiative Excellent attention to detail with accurate data input and a right-first-time approach Qualifications GCSE Maths and English Grade C / 4 or above Benefits: 25 days holiday plus bank holidays A day’s ‘birthday leave’ to be taken within your birthday month Opportunity to buy or sell up to 3 days holiday* Opportunity for hybrid working* Ability to participate in the Octopus EV salary sacrifice scheme* Ability to participate in the Cycle to Work Scheme* Employee Assistance Programme Healthshield cash plan with discounts on high street stores Free external financial advice – offering support for mortgages, pensions and insurances Enhanced family friendly pay* Free tea, coffee and fruit on all sites * Subject to eligibility Opportunity to be involved with Group Colleague Board Quarterly Corporate Events/Charity Involvement Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development activities and interventions’ If you think you’ve got what it takes to join our growing, winning team we’d love you to hear from you.