A client of ours in the Stirling area are recruiting a Scheduling Administrator to join their Engineering Service Scheduling team ASAP. These are full-time temporary-to-permanent positions, working Monday - Friday 40 hours per week between 8am-6pm and paying £12.21 - £12.46 per hour (£25,916.80 per annum) depending on experience.
*Please note you will need to be able to drive and have a car for the location of this position.
Your key duties in this Scheduling Administrator role will include but are not limited to:
* Scheduling engineers for planned and reactive maintenance visits
* Managing third-party suppliers: raising POs, processing invoices & maintaining records
* Updating CRM systems, raising breakdown cases and assigning engineers
* Coordinating diaries to maximise time and geographical efficiency
* Providing excellent customer service and maintaining client relationships
* Issuing documentation and reports following engineer visits
* Supporting KPI delivery across service levels, revenue and communication
Skills and Experience required to be considered for this role:
* Strong telephone manner and confident communication skills
* Excellent organisation, coordination and time management
* Ability to stay calm under pressure and manage changing priorities
* High attention to detail and ability to handle a busy workload
* Good IT literacy (CRM experience beneficial)
* Experience in call handling or customer service
* Scheduling/booking experience preferred but not essential
If you feel like you meet the above criteria & would like to be considered for this Scheduling Administrator position, please apply with your CV and Laura will be in touch. #accountsjobs