Do you want to play an essential role in supporting finance operations for a growing, award-winning company? We are looking for an experienced and highly organised Accounts Payable Analyst to join our Finance team.
The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes.
You'll also play a crucial role in ensuring a smooth customer experience in a fast-paced, customer-focused environment.
About the Role
Key Responsibilities
* Query Management: Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders, and resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner.
* Inbox & Ticket Triage (Freshdesk): Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support - categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets.
* Accounts Payable Operations Support: Assist in processing urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed, support weekly payment cycles, ensuring timely settlement with key travel suppliers, and review, verify and update supplier bank details.
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