Commercial Claims Handler
Overview
We are seeking a motivated and detail-oriented Commercial Claims Handler for a fats growing, commercial Insurance brokerage in Kent. The successful candidate will be responsible for managing a portfolio of commercial insurance claims from notification through to settlement, ensuring excellent customer service and compliance with regulatory standards.
Key Responsibilities
* Handle a caseload of commercial insurance claims from first notification to final resolution.
* Review policy documentation to confirm coverage and assess liability.
* Liaise with clients, insurers, loss adjusters, solicitors, and other third parties.
* Negotiate settlements within delegated authority levels.
* Ensure accurate and timely claim file documentation and record keeping.
* Provide regular updates to clients and stakeholders.
* Identify and escalate complex or contentious claims when necessary.
* Ensure all claims are handled in line with regulatory and internal compliance requirements.
Skills & Experience
* Previous experience handling commercial insurance claims.
* Strong understanding of policy wordings and claims processes.
* Excellent communication and negotiation skills.
* Ability to manage workloads effectively and meet deadlines.
* Strong attention to detail and organisational skills.
* Proficient in Microsoft Office and claims management systems.
Personal Attributes
* Professional and client-focused approach.
* Analytical and problem-solving mindset.
* Ability to work independently and as part of a team.
* Adaptable and able to work in a fast-paced environment.