Are you a professional who enjoys solving problems and helping people? TIV in Ashford is looking for a new person to join our team. This is a stable, permanent role for someone who wants to build a career in a high-end environment. The Role You will be the main point of contact for our executive clients. This is not a typical call centre job. You will manage high-level accounts and ensure their experience is perfect. Key Responsibilities: * Answer incoming calls from executive-level clients. * Resolve complex delivery and logistics queries. * Provide clear and professional updates on orders. * Work closely with the warehouse team to track shipments. Schedule and Pay * Salary: £30,000 per year. * Type: Permanent, full-time contract. * Hours: Monday to Friday, 9:00 AM – 5:00 PM. * Location: Ashford (Office-based). About You We are looking for a candidate who is calm under pressure and has excellent communication skills. * You have experience in customer service or office administration. * You can speak clearly and professionally to business leaders. * You are organized and good at solving puzzles to find the best solution for the client. * You enjoy working in a fast-paced environment