Specialist Support Worker
Contract Type: Permanent
Salary: £33,180.78 per annum
Working Hours: 37.5 hours per week
Working Pattern: Rota 5 out of 7, can include weekends and bank holidays
Location: Camden MHSH, Camden
Role Overview
You will work collaboratively as part of a multidisciplinary team to deliver outstanding services and a range of practical and emotional asset‑based approaches to support tenants. In a Trauma Informed Care framework you will engage with local services and stakeholders to secure the best services for customers.
Key Responsibilities
* Support the Service Manager with service planning, including case‑management delegation and ensuring efficient service delivery.
* Actively connect, engage, influence and develop relationships with local services and stakeholders to enable customers to access full community resources.
* Attend networking events and other support services to promote the Psychologically Informed Framework and Trauma Informed ways of working.
* Understand local pathways and services to ensure a consistent, asset‑based support approach for all customers.
* Produce reports and written documentation as required to support service delivery.
* Safeguard all customers as part of a multi‑disciplinary team.
* Develop, coordinate and deliver a group‑based activities programme.
* Share specialist knowledge with colleagues and wider teams, ensuring best practice guidance.
* Follow health & safety and safeguarding policies to ensure customer safety.
* Keep accurate and timely records of specific activities.
* Manage the service to contractual requirements, including annual contract performance review.
* Provide specialist advice through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments and other interventions.
* Undertake initial and continuous assessment of needs, risks and goals, agreeing levels of support and actions.
* Lead on co‑produced bespoke customer support and move‑on plans involving key stakeholders.
* Complete regular reviews of support and risk assessments for customers.
* Identify and promote opportunities for customers to gain access to relevant external support services.
* Ensure safety by following local safeguarding procedures and escalating significant risks appropriately.
* Record and update clear, factual, strengths‑based customer information on digital platforms.
* Be reactive to emerging support needs and lead multi‑disciplinary work when required.
* Work flexible hours to meet customer and business needs.
* Travel to properties within the defined area as required.
* Use the Lone Worker system when necessary.
* Deliver the role in line with Riverside’s values and policy framework.
* Participate in team meetings, supervision, and reflective practice sessions.
* Undertake regular training and continuous development to deliver the role safely.
* Accept additional duties in consultation with the Line Manager when required.
Benefits
* Competitive pay & generous pension.
* 25 days holidays plus bank holidays.
* Investment in learning, personal development and technology.
* Wide range of benefits.
Diversity and Inclusion
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Person Specification
Essential Knowledge & Experience
* Recent experience of support work, risk management, managing caseloads and working with vulnerable and diverse customer groups.
* Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
* Experience of building effective relationships with customers and stakeholders.
* Knowledge and proven continuous personal development of working with vulnerable adults utilising specialist knowledge.
* Team player with a caring, empathic, supportive, flexible and resilient can‑do attitude.
* Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and promote improvement.
* Conflict resolution skills and confidence when making decisions.
* Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services.
* Competent IT skills, including using databases, producing reports and analysing key outcomes data to drive service improvements.
Desirable
* Experience of coaching, training or mentoring techniques.
* A recognised, recent, formal care, support or housing qualification.
* Experience of reflective practice and identifying best practices and sharing information to upskill individuals.
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