Overview
An exciting opportunity has arisen within the Surgical Services Admissions Team at University Hospitals Coventry and Warwickshire NHS Trust. We are seeking to appoint an enthusiastic and dedicated individual to join our team. The post holder will be a key member, who enjoys the challenge of having a varied role across different specialities and departments providing a scheduling function for elective surgery. You will need to have excellent interpersonal skills and experience in the following:
* Working in an administrative role
* Experience in customer facing
* Excellent communication skills, particularly over the telephone with people at all levels
* Excellent customer service
* Ability to stay calm under pressure
* Good team player who is also able to work own initiative
* Professional approach
* Flexible and committed
Responsibilities
* Act as first point of contact in scheduling inpatient operating lists and ensure theatres are utilised appropriately and waiting lists are managed effectively.
* Liaise with clinicians to ensure the correct case mix on theatres lists and appropriate staffing is in place.
* Provide cross-cover on a reciprocal basis in the absence of colleagues, providing day-to-day supervision and ongoing training and development for junior colleagues.
* Monitor and validate waiting lists.
* Responsible for booking outpatient appointments.
* Input Electronic waiting list cards and Referrals onto the appropriate Trust IT systems.
* Admit and Discharge clinics.
* Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures.
* Answer/deal with complex face-to-face/telephone and email enquiries from patients and other service users.
* Support with ongoing training programs.
* Deal with incoming and outgoing post.
* For further details of the role please see the attached job description.
* LNKD1_UKTJ
Requirements/Qualifications
* Full time role, 37.5 hours, Monday to Friday to cover service needs. Weekend work may be required in future.
* Sponsorship is not eligible for this position.
* Provide effective and efficient administrative support to the department and support the Band 5 Admin Manager.
* Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.
* Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.
* Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.
Additional information
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation; please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
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