As a driven and ambitious professional, you will play a key role in delivering exceptional customer experiences and driving sales growth in a fast-paced QSR environment.
About the Role
* Lead and inspire a high-performing team to achieve excellent results and maintain a positive work environment.
* Collaborate with the General Manager to set strategic goals and develop effective plans to drive store success.
* Ensure seamless day-to-day operations, focusing on profitability, sales growth, and exceptional customer service.
Key Responsibilities
* Responsible for Shift Managers and Crew, fostering a culture of teamwork and open communication.
* Spearhead initiatives to improve operational efficiency, reduce costs, and increase sales revenue.
* Provide exceptional customer experiences, addressing complaints promptly and professionally.
* Develop and implement training programs to enhance team members' skills and knowledge.
Requirements
* Proven experience in a leadership role within a fast-paced QSR environment.
* Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
* A strong focus on customer satisfaction, quality, and safety standards.
* Ability to analyze data, identify trends, and make informed decisions to drive business growth.
Benefits
* An achievable bonus scheme worth up to 15% of annual salary.
* An additional Secret Shopper bonus worth up to £2,000.
* High Performer Awards and Bonuses.
* Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000.
* 33 Days paid holiday.
* Paid breaks.
* Free burgers, fries, and shakes while on shift.
* Lifelong Learning opportunities through our Leadership Development Program.