CRM Manager Travel & Hospitality UK-based (Remote-first, with occasional travel to London or Manchester for meetings) Full-time | Salary: £50,000 to £60,000 + Bonus + Benefits Were looking for a curious, technically skilled and commercially minded CRM Manager to join a growing digital team and take full ownership of a pivotal role. This isnt one of those jobs where you inherit a clunky system and spend your days firefighting. Youll be building, shaping, and optimising the entire CRM ecosystem from the ground up - strategy, comms, customer journeys, optimisation, etc. Youll be the go-to expert for all things CRM, reporting into the Head of Digital. Your mission? To design and deliver a customer-first CRM strategy that drives engagement, personalisation and long-term loyalty - underpinned by Salesforce and strong data foundations. This is a standalone position, so itll suit someone whos as comfortable crafting a lifecycle comms plan as they are designing customer journeys in Salesforce Marketing Cloud. Youll blend the strategic with the hands-on, working with agency partners and internal teams to turn ideas into automated, scalable, insight-driven experiences. What youll be doing
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