Experienced, hands-on Application Support Transition Analyst required to manage transition of enterprise applications into BAU support and ensure operational stability across Salesforce ecosystems and floorplan design platforms.
Key Responsibilities
* Lead application transition, readiness, and knowledge transfer
* Support releases, stabilisation, and BAU operations
* Ensure complete support documentation and monitoring in place
* Manage incidents, problems, and changes (ITIL)
* Coordinate cross-team issue resolution and RCA
* Engage stakeholders and provide status reporting
Essential Skills
* 5-7 years' experience in Application Support/Transition roles
* Salesforce (Data Cloud, CRM), MuleSoft, API integrations
* SaaS support within AWS/Azure environments
* Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk)
* ITIL processes and ITSM tools (ServiceNow/Jira)
* Strong stakeholder management, problem-solving, and communication skills
Desirable
* Adobe Sign, DocuSign, Conga
Hybrid role - 2 days per week in Richmond. upon Thames offices.
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