Helpdesk Coordinator Facilities Management / Building Services
Location: Brentwood, Essex
Salary: £30,000 £32,000
A growing Facilities Management / Building Services company is looking for an organised and proactive Helpdesk Coordinator to join its busy service team based in Brentwood, Essex .
This role is ideal for someone with helpdesk or scheduling experience who enjoys coordinating engineers, managing client requests and keeping operations running smoothly.
Key Responsibilities: Handle incoming reactive maintenance requests from clients
Log jobs onto the CAFM / job management system
Allocate and schedule engineers for reactive and planned works
Track job progress and update clients accordingly
Produce and issue job sheets and reports when required
Assist with general administration to support smooth contract delivery
Requirements: Experience in a Helpdesk / Service Coordinator / Scheduler role ideally within Facilities Management or Building Services
Strong communication skills and a professional phone manner
Highly organised with the ability to multitask
Experience using CAFM / job management systems (advantageous)
A proactive, team-focused attitude
A great opportunity for someone looking to build a career in FM support, working within a friendly and fast-paced team.
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