Description Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Worcester Royal Hospital, Newtown Road, WR5 1JG. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum). About the Retail Senior Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Shop at Worcestershire Royal Hospital RVS. In this role, you will be responsible for: • Providing friendly, helpful and efficient service at all times • Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments • Operating the till and cashing up • Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy • Ensuring that all stock and displays are replenished regularly and ordering supplies if required • Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude • Supervise the site and the team in the absence of the Retail Service Manager and supporting the manger to achieve KPI’s set & be able to direct, train & support your team to deliver Hours: 20 hours per week - Worked on Monday 7 hours, Saturday 6.5 hours and Sunday 6.5 hours. Some availability to cover sickness or annual leave Tuesday to Friday to be discussed at interview. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences. What you'll bring as our Retail Senior Customer Assistant: Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met. Requirements This is what we're looking for: Previous experience in a retail or cafe environment with experience of managing people Knowledge of EPOS systems would be advantageous. Knowledge and experience of general administrative processes. Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given Excellent communications skills Skilled at Organising, Delegating & Prioritising Can remain calm & professional in fast paced environment The ability to deliver excellent customer service Experience with email and internet is required Enjoy working within a passionate team as well as working on your own on occasions Flexible to the needs of the business & can attend out of hours training if required