IT Support Analyst (1st & 2nd Line) – On‑Site, West London
Location: Between Isleworth & Hounslow (On‑site)
Employment Type: Full‑time
Role Purpose
Join a collaborative team delivering essential 1st and 2nd line technical support to finance professionals within a busy shared services centre. You’ll be the go‑to person for troubleshooting, device management, and delivering an outstanding customer experience. This is a hands‑on, on‑site position where your technical expertise and people skills will make a real difference.
Key Responsibilities
* Provide high‑quality technical support to finance teams, ensuring minimal disruption to business operations
* Build, configure, and manage laptops, PCs (Windows & Macs), and other user devices
* Install and support desktop applications (e.g., MS Office, ERP clients)
* Log and escalat e support requests using a Service Management tool
* Collaborate with central IT teams on escalated issues
* Maintain technical equipment, including video conferencing systems and printers
* Share knowledge and support colleagues through training, inductions, and walkthroughs
* Manage user access (e.g., Active Directory) and request hardware procurement as needed
* Record and maintain technical assets and IT records
* Promote security and technical best practices in the office
* Troubleshoot telecoms and mobile device issues
About You
* Excellent interpersonal and customer service skills
* Proactive attitude with a drive for continuous improvement
* Strong problem‑solving skills and a desire to prevent recurring issues
* Pride in delivering high‑quality work every day
* Solid knowledge of end‑user hardware, desktop operating systems, and software
* Experience with IT Service Management Tools and ITIL framework
* Hands‑on, can‑do approach to troubleshooting and support
Apply now to join a team where your expertise truly matters.
#J-18808-Ljbffr