JOB TITLE: Customer Support
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Nottingham Branch, 12-16 Parliament Street Nottingham NG1 3DA. Working across Lloyds and Halifax branches within a reasonable distance for up to 9 months. After this period, the role will continue as a remote role, assisting customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday‑Saturday.
Home working role from early 2027 and the working patterns is:
5-Day Week pattern:
* Start times between 8am and 10am and end times between 6pm and 8pm
* Maximum of 5 out of 7 days (based on a Monday‑Sunday week)
* Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you’ll be doing
You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for
* A minimum of 12 months’ customer service experience (no previous financial services experience required; training provided).
* A suitable home working environment, including a private area for inbound calls and a stable/secure Wi‑Fi connection.
* Commitment to become subject‑matter experts on Lloyds Banking Group products, and strong knowledge of our banking app and services.
* A people‑person who works with the team to provide essential service to millions of customers.
* The commitment to deliver on promises and go above and beyond for customers.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. If you would like reasonable adjustments to be made to our recruitment processes, please let us know.
We also offer a wide-ranging benefits package, which includes
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time), with bank holidays on top — pro‑rated for part‑time roles
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
* Full uniform provided, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
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