As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after 10 years’ service (calculated pro-rata)
* 9 days bank, public and privilege holidays
* Paid Level 2 apprenticeship in customer service
* Generous Civil Service pension scheme
* Season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme
* 20% unsocial working allowance included in salary
Salary: £29,432 for a 37‑hour working week inclusive of 20% unsocial hours working allowance to reflect the requirement to work nights, evenings and weekend shifts.
Hours
You will work an average of 37 hours per week, which will include night shifts, evenings, weekends and Bank/Public holidays. These days are added to your holiday allowance. You will work on a rolling shift pattern. Frequency of night shifts will vary by establishment and can be discussed at interview.
Responsibilities, activities and duties are likely to include:
* Gate/portal duties: ensure secure entry and exit of staff, visitors, vehicles; conduct searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
* Control room: operate radio system and monitor CCTV, reporting suspicious activities.
* Visits: book visits; identify and process visitors on arrival, escort them if required.
* Censors/correspondence: monitor/log mail and report illicit or contraband items, preserving evidence.
* Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
* Reception: support reception tasks; photograph prisoners; collate documentation for property process; search/x‑ray incoming prisoner property and parcels; receive items and check seals intact.
* Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free‑flow movement.
* Food delivery: food trolley delivery and collection, may involve electric tug vehicle.
* Driving duties: transport prisoners and escorts to destination; collect mail from local sorting office.
* Phone calls: monitor PIN system, maintain log of PIN phone requests, complete paperwork, audit conversations, ensure legal numbers registered solicitors.
* Procedures and protocol: understand and conform to national and local policies, respond to emergencies and incidents appropriately.
Success Profile
* Communicating and Influencing
* Managing a Quality Service
The interview will be of a blended nature consisting of behaviours and experience. It is the ideal opportunity to discuss your work history or personal experiences so we can assess how you will be suited to prison work.
Job holders must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please visit our website.
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