We are seeking an experienced and inspiring Retail Boutique Supervisor to support the Dual Site Management in leading the Harrods Beauty concession. This role is ideal for a commercially driven luxury professional with strong people leadership skills, a passion for design and fragrance, and a proven ability to elevate client experience through exceptional service and clientelling.
As a Supervisor, you will play a key role in driving sales performance, mentoring the sales team, and ensuring operational excellence while acting as a senior brand ambassador for this brand.
Key Responsibilities
Sales Leadership & Business Performance
* Support the Concession Manager in driving and maximising sales performance to achieve store and individual KPIs.
* Lead by example on the sales floor, consistently delivering high-value client experiences.
* Analyse sales trends and performance data to identify opportunities for growth.
* Support omni-channel initiatives to enhance the overall client journey.
* Drive private appointments, client private ateliers, and one-to-one selling initiatives.
Team Leadership & Development
* Supervise, motivate, and coach the sales team to achieve excellence in service and sales.
* Support onboarding and ongoing training, ensuring product knowledge and brand standards are upheld.
* Provide regular feedback and performance guidance to develop team capability.
* Act as a key point of contact in the Manager’s absence, ensuring smooth daily operations.
Client Experience & Clientelling
* Champion a strong clientelling culture, ensuring consistent outreach and relationship-building.
* Maintain and grow a loyal VIP client base through personalised engagement and follow-up.
* Oversee the execution of private appointments and exclusive client experiences.
* Ensure exceptional service standards are delivered at all times, aligned with L’OBJET and Harrods expectations.
Brand Representation & Operations
* Act as a senior ambassador of L’OBJET, embodying brand values, storytelling, and aesthetic.
* Maintain visual merchandising standards and uphold an elevated boutique environment.
* Ensure operational excellence, including stock management, compliance, and daily procedures.
* Stay informed on all product categories, including home décor, fragrance, and gifting.
Qualifications & Skills
* 3–6 years of experience in luxury retail, with previous supervisory or key-holder experience.
* Strong background in luxury fragrance, including confident storytelling, scent profiling, and guiding clients through fragrance consultations.
* Experience within Harrods or a luxury department store environment is highly desirable.
* Proven success in driving sales, KPIs, and clientelling performance.
* Established luxury client network and strong relationship-building skills.
* Confident leader with excellent communication and coaching abilities.
* Passion for design, fragrance, craftsmanship, and luxury lifestyle.
* Proactive, commercially minded, and adaptable in a fast-paced luxury environment.