Who We Are Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme What We Are Looking For We are looking for a Cashdesk Manager to ensure that the Cash desk always functions in an efficient and effective manner. Through complete understanding and experience ensure all duties of the various levels of cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence or fraud. Main Responsibilities Ensuring the Cash desk is always adequately staffed. Monitoring cashiers’ holidays, attendance and timekeeping with a view to ensuring the efficient use of staff in their cash desk. Ensure payroll are correctly informed of attendance details via the Kronos system. Monitor the conduct of cashiers. To initially deal with minor disciplinary matters and if necessary, refer more serious disciplinary issues to senior management. To be aware of the details in the Company Employee Handbook and provide advice and guidance to cashiers as and when required. Ensure that all cashiers are adequately trained. Keep records in relation to their training and ensure that any additional training they undertake for extra duties outside of the desk has been documented. Provide basic levels of training, for employees from other departments who may undertake cash desk duties from time to time and to maintain records of their training. Be a subject matter expert on the Company’s AML procedures and licence requirements. To monitor transactions and records to ensure that all regulations are complied with. To recognise situations where the reporting of a potential suspicious activity, problem gambling and suspicious transactions is required, and to ensure that the Casino’s Reporting Officer acts on the report. To develop a close relationship with Casino Managers and ACM’s. To ensure that Management are aware of major players and their transactions or of any unusual events or incidents. To ensure that the security of the company’s assets is maintained. To actively monitor cashiers’ performances to ensure that procedures are adhered to and that the control environment is sufficiently robust to avoid loss either through error, negligence or fraud. To monitor cash desk discrepancies and errors. To investigate trends and if necessary, instigate training procedures to improve Cashiers performance. To raise any concerns with the Chief Cashiers office in relation to continuing errors. To advise management on the granting and conduct of customers Cheque Cashing Facilities, Excesses and the holding of players cheques. To communicate any concerns in relation to same to the Chief Cashiers office for their consideration. To serve customers. To monitor the level of customer service provided by all cashiers ensuring that the four key behaviours of the customer service model are adhered to. To intervene should a customer, for whatever reason, become involved in a dispute or disagreement with a cashier. To inform management of any occurrence of a dispute. To ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines. Liaising with the Admin Manager to ensure that the Gaming paperwork is as accurate and complete as possible. Reporting errors and omissions to the Chief Cashiers office for correction, wherever possible. To ensure that reports to Head Office are completed whenever they are required. To ensure that all equipment necessary to the smooth running of the cash desk / Casino is maintained. To arrange service and repair promptly so that standards and service to customers is not compromised. To ensure that sufficient stationary is held to enable the cash desk operation to function efficiently. To be proficient in word and excel so that ad hoc documents and spreadsheets can be designed to aid accounting and reporting. To be the subject matter expert on cash desk procedures and to be able to advise casino Management and cashiers in all aspects of procedures and working practices. Who You Are Experience working at a cash desk in a supervisory role. Banking or finance experience. Strongly numerate. Proactive approach. Good communication skills with peers and superiors. Organised and methodical. Upbeat and positive attitude. Exceptional Customer Service skills. A high level of personal integrity. A strong work ethic with a passion for exceeding expectations. Show respect and appreciation to all. Encourage and contribute toward a culture that supports everyone to be the best that they can be. Required Qualifications: Possession of a Personal Functional/Management Licence (or appropriate gaming licence) Maintain active licence status throughout employment. Ensure and complete an internal annual licence verification process advising company and management immediately of any changes to personal licences status throughout the year. Complete routine maintenance checks and payments in a timely manner in order to retain licenced status which permit you to undertake job role. Desired Skills Experience in a Casino Operation. Competent in the use of Excel. Please Note: You must be aged 18 or above and have the right to work in the UK