Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
As our Head Spa Therapist, you’ll play a key role in delivering exceptional guest experiences both in the treatment room and on reception while supporting the day-to-day operations of the RACV Day Spa. You will combine hands-on treatment delivery with team support, training and service leadership to ensure consistently high standards and strong commercial outcomes.
Key responsibilities will include:
* Deliver a full range of professional spa treatments including facials, massage, body treatments and rituals
* Provide outstanding service to members and guests, anticipating needs and resolving issues
* Support and train Spa Therapists, developing technical and retail capabilities
* Drive repeat business through exceptional customer experience and product recommendations
* Contribute to achieving individual targets and team KPIs
* Coordinate guest appointments strategically to maximise departmental yield and optimise booking efficiency
* Maintain high standards of cleanliness, presentation and spa operations
* Support day-to-day operations including stock control, service delivery and operational efficiency
What you’ll need to be successful
* Qualified in Beauty Therapy or Massage Therapy (or equivalent)
* Experienced in a senior Spa Therapist or similar role within a hotel or day spa environment
* Strong technical capability across a broad range of spa treatments
* Confident communicator with the ability to build rapport and mentor others
* Customer-focused with strong attention to detail
* Positive, team-oriented and able to lead by example
We are Offering
* Discounts on RACV products & resorts
* Uniform + free onsite parking
* Monthly employee reward and recognition program
* Ongoing training and career development
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
#J-18808-Ljbffr