Job Description
IT Support Engineer / ICT Technician
Join a dynamic education environment as an IT Support Engineer / ICT Technician supporting infrastructure, network support and technical services. You will provide IT support, troubleshooting, systems support and helpdesk services to staff and students across multiple sites.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Technical Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Helpdesk Analyst, Infrastructure Technician
SALARY: £26,243 to £29,838 per annum + Benefits
LOCATION: Supporting multiple sites across the Trust covering Coventry, Warwickshire and Leicestershire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 Hours per Week, All Year round, Monday to Thursday: 8:00am – 4:00pm & Friday: 8:00am – 3:30pm
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Support Engineer / ICT Technician to support the delivery of a high-quality ICT service across a group of schools.
As an IT Support Engineer / ICT Technician you will work closely with the Network Manager to maintain, support and develop ICT infrastructure, ensuring systems are reliable, secure and efficient.
The IT Support Engineer / ICT Technician will provide 2nd line support, troubleshoot hardware and software issues, and contribute to infrastructure projects and improvements.
This is a varied role involving helpdesk support, network support, cloud services and technical problem-solving within a fast-paced education setting.
DUTIES
Your duties as the IT Support Engineer / ICT Technician include:
* Provide Technical Support: Deliver helpdesk and 2nd line IT support to staff and students
* Maintain Infrastructure: Support networks, servers, systems and cloud-based services
* Troubleshoot Issues: Diagnose and resolve hardware, software and network faults
* Support ICT Systems: Maintain Active Directory, Group Policy and endpoint protection
* Assist With Projects: Contribute to ICT upgrades, installations and system improvements
* Ensure Security Compliance: Maintain data security, backups, filtering and safeguarding systems
* Set Up Equipment: Prepare and configure ICT resources and classroom technology
* Monitor Performance: Identify system issues and recommend improvements
* Maintain Documentation: Develop and update procedures, processes and training materials
* Support Users: Provide guidance and training to staff and students where required
CANDIDATE REQUIREMENTS
ESSENTIAL:
* NVQ in ICT or equivalent qualification, or relevant technical experience
* Previous experience in an IT support or helpdesk environment
* Strong knowledge of Windows operating systems and Microsoft 365
* Experience with Active Directory, networking and infrastructure support
* Strong troubleshooting and problem-solving skills
* Excellent communication skills with the ability to support a wide user base
* Ability to prioritise workload and work under pressure
* Understanding of data security and confidentiality requirements
* Ability to work independently and collaboratively
* Full driving licence and access to transport
DESIRABLE:
* Experience in 2nd line ICT support
* Knowledge of virtualisation technologies such as Hyper-V or vSphere
* Familiarity with backup, firewall and web filtering solutions
* Experience supporting mobile devices (Apple and Android)
* ITIL knowledge or certification
* Experience working within an education environment
BENEFITS
* Competitive rates of pay
* Professional development opportunities
* Career pathways across the organisation
* Teacher / Local Authority Pension Scheme
* Online retail discount
* Employee Assistance Programme
* Family-friendly policies
* Flexible working arrangements
The successful candidate will be subject to an enhanced DBS check and Social Media check
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14520
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