Social network you want to login/join with:
Location
TMS - Heathrow
Working Days/Hours
Monday to Friday, 0900 to 1730
Experience
* Experience with delivering large/complex service contracts
* Experience of working with cross-functional teams
* Experience of collaborating with external customers/stakeholders
* Previous experience within the aviation industry would be desirable
Main Duties and Responsibilities
* Cultivate stakeholder relations and exceed expectations
* Monitor and report SLA/KPI compliance, addressing issues proactively
* Lead performance reviews and identify improvements
* Respond to customer queries and complaints promptly
* Produce performance reports and communicate updates
* Alert commercial team to growth opportunities
* Lead winter resilience communications
* Collaborate on SLA improvement plans
* Ensure compliance with health & safety standards and information protection
* Optimize financial transactions and reporting
* Promote business productivity and efficiency
Knowledge and Skills
* Excellent verbal and written communication
* Advanced Excel and PowerPoint skills
* Ability to build and maintain relationships
* Proactive team player
* Strong organisational and negotiation skills
* Independent worker within policy and budget limits
* Innovative problem-solving
* Eligible for a valid Airside Pass
Additional Competencies
* Decision-making: Gathers and evaluates information to make informed decisions.
* Customer Orientation: Anticipates and exceeds customer needs, reinforcing service at all levels.
* Safety Leadership: Promotes safe behaviour and prioritises health and safety.
* Cultural Insight: Adapts to global business environments and diverse cultures.
* Global Acumen: Understands international business trends and impacts.
* Collaborative Success: Builds effective working relationships.
* Results-Driven: Sets and achieves high goals, ensuring timely and efficient execution.
* Learning Embrace: Continuously seeks new knowledge and learns from experiences.
* Change Management: Encourages innovative solutions and manages change effectively.
* Structured Problem Solving: Uses techniques to mitigate operational, safety, and financial risks.
#J-18808-Ljbffr