Aftersales Manager - Yeomans Nissan Bognor We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team. Responsibilities Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams. Ensure targets/KPIs and Brand Standards are not only met, but exceeded. Set objectives to maximise the profitability and performance of the Service Department. Ensure the workshop is efficient and productivity rates are optimised. Develop service department plans and budgets to achieve quarterly and annual targets. Maintain financial and operational controls within the department. Understand and report on key KPIs in a timely and accurate manner. Ensure warranty procedures are followed correctly and monies are recovered promptly. Respond swiftly to any customer complaints and ensure timely resolutions. Responsible for recruitment and training within the department. Aftersales Manager Requirements A passion for delivering exceptional customer service. Technical knowledge. A proven track record of running a successful aftersales department, ideally in a main dealer environment. The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives Experience of developing and monitoring budgets Strong communication and organisational skills with high levels of self-motivation Bodyshop experience would be favourable, although not essential. Benefits 25 days holiday bank holidays Company vehicle Company pension Life assurance policy Extremely competitive salary based on experience To apply please contact leon.ohara@yeomans.co.uk with a current CV and covering letter. To understand how we will process your personal information, please review our recruitment privacy policy here