Role purpose
The role involves handling a wide range of low value P&I claims for owners and charterers, supporting the wider claims handling function, research and administration.
What will you be doing?
Key responsibilities will include:
* Handling a high volume and variety of low value P&I claims for owners and charterers, ensuring timely and cost-effective resolutions. This includes personal injury, cargo claims, and pre-load surveys.
* Estimating and settling these P&I claims promptly, ensuring compliance with guidelines and Member Terms of Entry.
* Cultivating and maintaining strong relationships with Members and brokers, delivering exceptional service.
* Responding to general enquiries and providing support for claims-related queries.
* Conducting research to support claims and general activities.
* Preparing and maintaining presentation materials, spreadsheets, and databases.
* Assisting with the administration, filing, and drafting of P&I and Non-P&I matters.
* Collaborating with teams in FD&D, Underwriting, Loss Prevention, and other sectors.
* Supporting business development, networking, and maintaining an inclusive team environment.
* Contributing to continuous improvement of claims processes.
About you
Skills/Qualifications/Experience
Essential
* Basic knowledge of shipping terms and common ship operations.
* IT proficiency, including Excel.
* Efficient and effective administration skills.
* Good planning and organisational skills with the ability to cope with demanding workloads.
Desirable
* Legal knowledge (law degree or equivalent), technical expertise (mariner) or prior experience within the maritime industry preferred.
* Understanding of the basics of P&I claims and the P&I insurance industry.
* Some understanding of P&I Rules
* Basic knowledge of shipping terms and common ship operations
* Basic knowledge and experience in dealing with P&I/Non-P&I matters.