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Customer Service Taxi Rank Agent - Heathrow Airport - £14.10 per hour - Full-time, Hounslow
Client:
Location: Hounslow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
b12d8e9771df
Job Views:
18
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Customer Service Taxi Rank Agent - Heathrow Airport - £14.10 per hour - Full-time
Are you skilled in customer service and interested in working at Heathrow? Join our team as a Taxi Rank Agent, the face of our business, providing outstanding customer service in an airport environment. We value team players who take pride in their work and offer opportunities for progression and recognition.
Your responsibilities will include:
1. Processing passengers and establishing destinations as the first point of contact.
2. Liaising with the Taxi Feeder Park to confirm driver validity.
3. Issuing Local Journey Tickets and addressing passenger and driver inquiries.
4. Checking badges and licenses, reporting anomalies.
5. Reporting unattended packages/parcels for security.
6. Using the Hand Held Unit to monitor taxis on the ranks and record LJ/FFS during peak times.
7. Dealing with passengers with special luggage needs.
8. Learning laws and Heathrow bylaws (training provided).
9. Learning destinations and issuing tickets for Fare Zones A, B, and C (training provided).
What you will bring:
* Flexibility to work across all Heathrow areas.
* Willingness to work overtime if needed.
* Good command of English.
* Excellent customer service skills.
* Ability to operate a two-way radio (training provided).
* Teamwork and ability to work alone.
* Knowledge of Heathrow and local area (an advantage).
* Driving license (preferable but not essential).
Are you passionate about providing outstanding service, greeting customers with a smile, and serving with pride? Do you take initiative and make customer-focused decisions? We seek team players with strong communication skills, able to work under pressure, reliable, and safety-conscious. Apply today!
Benefits include:
* 42 hours per week, 4 days on/4 days off, including days, nights, weekends, and bank holidays (shift times 07:00-19:00/19:00-07:00).
* £14.10 per hour.
* Training and development opportunities.
* Pension scheme.
* Employee discount scheme.
We are committed to a fair and motivating workplace, supporting staff development and success in a challenging yet supportive environment.
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