Job Title: Customer Service Advisor Location: Aldridge (with future relocation to Burton-on-Trent in next 4-6 months) Pay Rates: £12.71 per hour Shift Patterns: Mon-Thu 8:00-17:00, Fri 8:00-16:30 (1‑hour unpaid lunch) **Driving licence required** Our client is seeking a confident and proactive Customer Service Advisor to join a small, friendly team based in their Aldridge branch. This is a fantastic opportunity for someone with strong customer service experience who enjoys a varied role and is comfortable communicating with both businesses and end customers. After an initial 4-6 month period working from the Aldridge office, the successful candidate will be required to work permanently from the Burton-on-Trent site, so flexibility to travel and a full UK driving licence are essential. Key Responsibilities Handling inbound customer enquiries via phone and generic email inbox. Providing excellent business-to-business and end‑customer support. Managing orders and queries through an online marketplace portal. Working collaboratively within a small, supportive team. Ensuring accurate information is provided and issues are resolved efficiently. Driving between sites - mileage is covered 45p per mile. What We're Looking For Previous customer service experience (office-based preferred). Strong communication skills and a professional telephone manner. Ability to work well in a small team environme...