Job Description The Technical Services Engineer is responsible for providing expert technical support on Geospatial products to our customers. This will also include providing maintenance, and the continuous improvement of products, systems, and services to ensure optimal performance, reliability, and customer satisfaction. The role involves diagnosing and resolving complex technical issues, delivering proactive solutions, and collaborating with internal teams and external stakeholders to enhance service delivery. The Technical Services Engineer also contributes to the development of best practices, technical documentation, and process improvements, ensuring compliance with organisational standards and driving operational efficiency. The Technical Services Engineer role will be primarily home based but as the team has colleagues working across several UK locations, travel to and working at these sites will be required based on business need. There may also be a need for the Technical Services Engineer to carry out site visits for installation, configuration and consultancy tasks. The Technical Services Engineer role is a customer facing role and regular contact with NECSWS customers is expected. Main Responsibilities: Defines Service and Support Best practice · Receiving and replying to technical support enquiries from a range of customers and working through issues · GIS consultancy. Working with a range of customers to deliver Cadcorp consultancy services including creating, maintaining and administering customer databases on-site and in the cloud · Handling database administration tasks, including backups, monitoring, alerts and data recovery · Creating documentation, carrying out training courses online or on-premises for customers, and providing database support internally and externally · Opportunities to contribute to data analysis and scenario modelling for emergency services clients · Building relationships. Working closely with customers to understand their requirements and provide services to meet their objectives. · Working as part of the technical services team, and other technical teams across the business to resolve complex enquiries Works to NEC Values and Expectations · The role holder is expected to fully embrace NEC Values The above list is not exhaustive and indicates the core duties and responsibilities. The post holder will be expected to perform other duties as required by the Business