Description
AWS Utility Computing (UC) provides product innovations—from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that set AWS’s services apart. As a member of the UC organization, you will support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, and provide specialized security solutions for customers.
Key Job Responsibilities
* Work proactively to solve potential problems and inefficiencies.
* Communicate clearly and collaborate with others to deliver results with minimal supervision.
* Participate in a 24/7 on‑call rotation to troubleshoot high severity issues.
* Analyze dashboards and investigate metrics with an eye toward improvement.
* Troubleshoot and diagnose problems and work on solutions.
* Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
* Discuss radical new approaches to automate operational issues, assess risks, and develop creative solutions.
You will need to be a UK national and be able to obtain and maintain a UK Government Security Clearance. Further details can be found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
A Day in the Life
Amazon has a collaborative, purposeful, and enthusiastic environment where we "Work Hard, Have Fun, Make History." Engineers often dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way, and consult with senior engineers. We own our services and aim to make out‑of‑hours support as painless as possible. Our Systems Engineering roles help engineers develop broad skills: troubleshooting Linux systems, innovating fixes, maintaining software, providing data and metrics for capacity and efficiency, and troubleshooting network connectivity issues. Engineers communicate clearly, collaborate, are self‑starters comfortable with ambiguity, and are customer‑obsessed, always looking to resolve pain points quickly and completely.
Basic Qualifications
* Bachelor's degree in Computer Science or a related technical field, or equivalent experience.
* Knowledge of networking fundamentals.
* Experience working in a 24/7 production environment.
* Experience in Linux systems administration and/or development.
* Experience in at least two of the following languages: Python, Java, Perl, PHP, Ruby, or Bash/Shell.
Preferred Qualifications
* Knowledge of configuration management systems such as Puppet, Chef, Ansible, or related systems.
* Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration.
* Experience with network capture and systems troubleshooting.
* Experience building scripts, tooling, and automation for large‑scale computing environments.
Equal Opportunity Statement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to learn more about how we collect, use, and transfer the personal data of our candidates.
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