Job Description
We are looking for a Lettings Advisor to deliver the lettings and moving service for all our customers to ensure a smooth moving experience, working collaboratively with the District teams and Customer Resolution Centre in areas of expertise while maintaining strong relationships with key partners internally and externally in line with CHPs corporate objectives.What you'll be doing
* Maximise the turnaround and usage of all properties in line with CHPs corporate objectives, working closely with Homes and Places teams.
* Work pro-actively with Local Authority partners to develop high quality lettings plans for all new build schemes to help create cohesive and sustainable communities.
* Manage all aspects of the shortlisting process in accordance with the allocations policy, including temporary accommodation.
* Complete references, affordability, and pre-tenancy checks to identify customers to view our properties and coordinate with relevant District teams to schedule viewings.
* Manage the end of tenancy process following notification, co-ordinating with District teams to arrange end of tenancy inspections and documentation.
What we are looking for
1. Understanding of social housing and lettings process.
2. Knowledge of data protection legislation and working with sensitive personal data.
3. Strong interpersonal and influencing skills.
4. ...