Overview
Problem & Change Analyst (24 Month FTC) – Hybrid role based in Peterborough, United Kingdom. ABN Feeds is seeking a Problem & Change Analyst to join the Business Technology Services (BTS) delivery function. This is a two-year fixed-term contract that offers opportunities to work across a diverse organisation. The role requires at least one day per week in the office.
What You’ll Do
* Review and assess change requests for quality, clarity, risk, and potential business impact across infrastructure and systems.
* Support or facilitate presentation of changes to the Change Advisory Board (CAB), and follow up on actions to ensure smooth implementation.
* Use incident data to identify trends, spikes, and recurring issues; raise problem records and prioritise them based on impact.
* Coordinate root cause investigations involving internal teams, end-users, and external suppliers to identify and resolve underlying issues.
* Track changes and problem resolution effectiveness through system data and user feedback to ensure ongoing service improvement.
* Maintain accurate and detailed records of all change and problem activities using the ITSM tool.
* Build effective relationships across BTS and business unit teams, ensuring consistent communication and stakeholder engagement.
* Support reporting and insights for upcoming changes and ongoing problem investigations using Excel and/or Power BI.
What You’ll Bring
* Practical experience in a change and/or problem management role, ideally with a focus on structured change control processes.
* ITIL Foundation certification (v3 or v4) is essential, with a good understanding of IT service management best practices.
* Proficient analytical skills and attention to detail; skilled in working with data to identify trends and make informed decisions.
* Proficient communication and stakeholder management skills, with experience collaborating across technical and business teams.
* Familiarity with Microsoft 365, Azure, Power BI and ITSM tools such as ServiceNow.
* A motivated, solutions-focused mindset — able to manage competing priorities and drive issues to resolution.
* Comfortable hosting occasional late-day meetings to accommodate North American colleagues.
* A collaborative and customer-focused approach, aligned with ABF’s values of being progressive, committed, trustworthy and collaborative.
Location
Hybrid, with a mix of office and homeworking. Based at Peterborough offices on the Lynchwood Business Park. Occasional travel to other ABF sites in the UK may be required.
About the Company
Associated British Foods Business Technology Services (BTS) supports ABF businesses with centralised IT infrastructure and service. ABF is a global group in food processing and retail with diverse brands and operations. BTS was established in 2008 and operates across multiple locations with a global team. We offer a range of benefits to employees.
* AB Foods BTS pension match up to 10% (contributory)
* Up to 10% bonus
* Option to buy up to 5 days of holiday per calendar year
* Discounts on ABF products
* 24/7 free and confidential access to an Employee Assistance Programme
We welcome dedicated, collaborative, and customer-focused individuals who share our values. Recruitment for ABF BTS is supported by AB Agri. For adjustments during the recruitment process, please email careers@abagri.com.
Equal opportunities questions are anonymised and separate from your application; you may opt not to answer without impact on your candidacy.
#J-18808-Ljbffr