It is an administrative role like no other! You will be providing proactive, office-based support in our busy Family Time Centre based at Hillside Family Centre, Taunton, sending out regular schedules to all attending family time and welcoming children, parents and carers upon arrival. You will support the Family Time Team by ensuring Family Time sessions are booked, confirmed and recorded on the team Outlook calendar. Where required, you will make the relevant transport arrangements to ensure children/parents and carers can attend their Family Time. You will provide telephone cover, taking messages and signposting as appropriate. You will update and maintain our database, LCS, with relevant information. Multi-tasking and the ability to work using your own initiative are all key to success within this role. The nature of the work is sensitive and highly confidential; the tasks are varied, and you will be given full training and support to undertake them. It's a fast paced, pre-emptive and reactive role and you will be expected to manage a number of varied tasks at any one time. The workload can be very high, and attention to detail is essential to ensure information is correct and family time sessions go ahead successfully.
It's really important that you are passionate about helping to improve the lives of vulnerable children and young people living in Somerset. As a Business Operations Assistant, you will have a warm, friendly, non-judgemental manner in order to help the families we support feel comfortable. You will need to be calm and kind in difficult situations and conversations. Previous office/administration experience is advantageous, but if you have an interest in administration, good organisational and accuracy skills, ability to multi task, a willingness to learn and are a good team player, we can provide all of the appropriate training and support for anyone coming from a non-administrative background - just tell us why you think you're the person we're looking for in your application. You will be educated to GCSE Grade 4 (C) or above standard in English and Maths. You will need to be familiar with all Microsoft Office programmes.
We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
* We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
* Generous annual leave allowance, with the opportunity to purchase additional leave
* Staff discounts in gyms.
* Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
* Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
* A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
* My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more, The hours of work are 8.30am - 5.00pm, Monday - Thursday and 8.30am - 4.30pm on Friday. This role is based on site at Hillside Family Centre, 60 Eastwick Road, Taunton.
There are lots of opportunities for development and career progression within our Children's Services Business Operations teams. All our current Children's Social Care Business Operations Officers and our Business Operations Managers joined us as Administrators. We have many former Business Operations colleagues who have been inspired to take an operational career path in social care, and they have been supported by us to do this.
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