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Helpdesk Administrator - Edinburgh - Salary up to £30,000
CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.
Key duties & Responsibilities:
* Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
* Check and maintain FMHelpdeskInbox
* Schedule reactive and help desk call outs.
* To review jobs received during the working day and allocate accordingly to Engineers.
* Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
* Support the Office & Contract Managers in the administration & delivery of departmental objectives
* Attending to queries should they arise
* General administration support
* Raising Corrective maintenance tasks following on from PPM completed tasks
* Organisation of day-to-day work to ensure that all key tasks are fulfilled
* Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
Requirements:
* Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.
* Strong customer service and communication skills, with a professional and proactive approach.
* Good commercial awareness and experience with financial reporting.
* Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.
* IOSH Managing Safely qualification (desirable).
Salary & Benefits:
* Salary up to £30,000 (depending on experience)
* 25 days annual leave plus bank holidays
* Company pension scheme
* Monday - Friday 8am to 5pm (In office)
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