Customer Relations Manager
Sales & Marketing - South East England
Contract: Full Time
Salary: Up to £45000 (depending on experience) Per Annum
Shift type: Dayshift
Contracted hours: 40
Customer Relations Manager
Sales & Marketing - South East England
Contract: Full Time
Salary: £45000 Per Annum
Shift type: Days
Contracted hours: 40
Customer Relations Manager | Margate | 40 hours per week | Up tp £45,000 per annum
Are you a high-energy, personable professional with a talent for building relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? If so, this could be the role for you.
We’re looking for a Customer Relations Manager to be the face of our care home in Hampton. You’ll be the first point of contact for families seeking residential care for their loved ones, guiding them through one of life’s most important decisions with warmth, professionalism, and confidence.
This role blends proactive and reactive sales. On one hand, you’ll manage incoming enquiries, provide tailored guidance, and ensure families feel supported every step of the way. On the other, you’ll represent the home in the local community building meaningful relationships with referral sources, networking with prospective residents, and identifying opportunities to grow our family. Your energy, drive, and customer focus will directly contribute to achieving our sales targets and creating a welcoming, supportive environment for families.
What you’ll be doing:
* Be the first point of contact for families, providing expert guidance with warmth and professionalism.
* Conduct engaging, personalised tours of the home, showcasing our facilities, services, and community.
* Build and nurture local networks to connect families to the care they need.
* Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
* Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
* Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This isn’t just a customer-facing role it’s a chance to genuinely support families at one of the most important moments of their lives. You’ll join a supportive, values-led team with a competitive salary of £45,000, with full training and ongoing support to help you excel. Working across the community, you’ll make a wider impact while building your own career in a fast-growing, people-focused organisation.
What we’re looking for:
* A confident, warm, and professional communicator with a natural ability to build relationships.
* Experience in sales, customer service, or family liaison roles; care sector experience is advantageous but not essential.
* Highly organised, proactive, and comfortable managing multiple priorities.
* Strong IT skills, with confidence using CRM systems and reporting dashboards.
* Self-motivated, energetic, and driven to deliver results.
* Excellent local knowledge of Margate and surrounding areas is a bonus.
* All appointments are subject to an enhanced DBS check.
About us:
You’ll be joining a care home that’s part of the Care Concern Group, a family-owned provider with over 130 homes across the UK. We’re committed to delivering high-quality care to our residents, guided by our five core values: Trust | Respect | Passion | Kindness | Inclusivity.
These values underpin everything we dofrom the smallest interaction to the most complex care creating a workplace where you can belong and make a real difference.
If you’re ready to make first impressions count, guide families with confidence, and grow your career in a dynamic, supportive environment, we’d love to hear from you.
Apply today to become our Customer Relations Manager in Hampton!