We have an exciting opportunity for a Reservations Agent to join our successful team at the Knightsbridge Hotel. To succeed in this role, you should be confident and an engaging communicator, ensuring exceptional service for our guests. Working as part of our front office team, you will need excellent attention to detail, organizational, and interpersonal skills.
We are seeking a Reservations Agent who is customer-focused, warm, and an effective communicator. You should be knowledgeable about the hotel rooms and facilities, comfortable recommending rates and packages to guests and external agents.
What We Offer:
* Discounts & Perks Platform
* Wage Stream – an employee app to access wages before payday
* Paid overtime
* Flexibility
* No split shifts
* Uniform and meals provided
* Uniforms dry cleaned
* Discounted personal dry cleaning
* Social events, wellbeing, and team activities
* Fully funded English lessons
* Award-winning training and career development opportunities
* Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, overnight stay)
* And much more!
Requirements:
* Ability to work under pressure
* Excellent attention to detail
* Passion for providing excellent customer service
* Organizational and communication skills
* Ability to work well within a team
Why Join Firmdale Hotels?
Firmdale Hotels is an award-winning international group comprising 10 luxury hotels and 8 bars and restaurants in London and New York.
We have been recognized by the hospitality industry with awards such as:
* Best Employer Award at The Cateys (2017 & 2020) and No. 1 in The Caterer’s Best Places to Work in Hospitality
* Manager of the Year – Laura Sharpe, Cateys 2018
* Hotel of the Year – Group, Cateys 2018
In accordance with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required at interview. If you are not a UK passport holder, a work permit may be necessary.
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Created on 16/07/2025 by TN, United Kingdom
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