Installation Manager
Polyseed SSD Sdn Bhd
Robertson Recruitment is working with our Fire and Security client based in Poole, Dorset.
Offering a fantastic salary bracket from £42,000 to £50,000
Duties and Responsibilities
* Build and maintain effective working relationships with stakeholders across the business with the Sales Team and Service Team.
* Responsible for the continued professional development of team members to build a high performing and motivated team.
* Lead and manage the team, setting performance targets to deliver agreed priorities, operational targets, KPIs, XLAs, SLAs and any other measures as set out in the organisational plans.
* Ensure team members are aware of the company strategic objectives, mission and vision and how they can contribute towards them.
* Ensure effective and detailed team briefings relating to communications from across the business including the Senior Leadership Team and the Senior Management Team.
* Develop, maintain, and promote good working relationships with colleagues in the Senior Management Team to ensure effective communications and teamwork.
* Be the lead point of contact for all key customer contracts, anticipate customer needs, ensure customer deadlines are met and support the contract to ensure customer success and contractual compliance.
* Support sales and build and nurture key account relationships through strategic planning and cross‑functional leadership.
* Work effectively with the Sales team to increase prospects, opportunities, and award wins.
* Effectively build, monitor, and support installation teams.
* Effectively identify, build and maintain internal key departmental contacts and stakeholder relationships to ensure positive outcomes and cross‑functional working at all times.
* Take ownership of the installation delivery including implementing, monitoring, and developing construction programmes and financial controls to ensure individual key installation performance measures are achieved.
* Attend progress review meetings with external & internal customers and provide timely support and corrective actions, including complaint management and dispute resolutions, to ensure successful delivery of contracts, budgets and to optimise customer relationships and protect the business.
* Ensure compliance with industry standards and codes of practice, company quality and compliance standards and customer SLAs and take corrective action as appropriate.
* Ensure compliance with Health and Safety and Environmental (HS&E) statutory and regulatory requirements, standards and codes of practice, company procedures and customer SLAs and take corrective action as appropriate.
* Lead by example setting the highest possible standards of leadership in promotion of HS&E procedures and best practice.
* Proactively manage the team to ensure high levels of performance and achievement of contractual SLAs.
* Manage staff allocation and assignment to installations to ensure installations can meet contractual obligations.
* Support the day‑to‑day management of the delivery teams (Project Managers and Installation Engineers), including regular contract review and planning meetings.
* Cover the Service Director when they are absent.
* Produce and analyse progress reports, updated costs and forecasts as and when the business and contractual requirements.
* Monitor quality and continually explore improvements in design and installation techniques and provide regular feedback into the business to reduce cost and wastage.
No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individuals remit and capability, and consistent with the status and responsibilities of the role within the business.
Essential Person Specification
* UK Driving Licence
* Contracts management experience in construction or engineering including relationship management and negotiating contract terms and conditions.
* Sound commercial awareness and costing of projects and contracts.
* Previous experience of working within Fire & Security industry.
* Extensive experience of managing teams.
* Excellent people management skills with the ability to influence, coach and mentor.
* Clear understanding of construction methods and sequencing.
* Clear understanding of construction Health and Safety requirements, including management of RAMS and sub‑contractors.
* Demonstrable experience of providing professional and appropriate verbal and written communications with both internal and external customers at all levels.
* Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions.
* Demonstrable experience in achieving performance targets and driving performance through utilising metrics.
* Demonstrable experience in providing strong leadership and leading by example.
* Solid experience in effectively organising and coordinating multiple priorities whilst achieving tight deadlines.
* Highly resilient, responsive, and proactive, able to adapt to daily changes in workload and areas of focus.
* Excellent communication skills including preparing and delivering presentations.
* Good knowledge of MS products, Word, Excel, PowerPoint and confidence using IT software.
* Excellent attention to detail, sound problem solving skills and analytical thinking with demonstrable experience of delivering action plans to resolve issues and remedy disputes.
Desirable Person Specification
* Educated to HND level or relevant industry experience.
* NEBOSH, IOSH or SMSTS certification.
* Experience of resource planning.
* Experience in Joblogic or similar contract management software.
* Good knowledge and experience of contract law and ability to administer NEC3/4 and JCT.
* CSCS card (or equivalent).
Working Conditions
* Working Hours are 8:00am to 4:00pm.
* Working from Poole Office locations in the UK with regular travel.
* Visiting site and client premises in the UK.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Machinery Manufacturing
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