About the role
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You'll have the opportunity to provide customers with high‑level service at every turn. From initiating conversations to assisting at the cash desk, in fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand.
Requirements and qualifications
* Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Responsive to changing priorities and customer requests.
* Action-oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others’ perspectives and needs.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
* English language skills (preferable but not mandatory)
* Understanding of store operations & customer service skills from previous retail experience
* Confident in offering customers advice on fashion trends, materials, sizing etc.
COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
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