HGV Service Advisor / Vehicle Service Advisor Location: Heathrow Basic Salary: £30,000 - £32,000 Bonus Great Company Benefits Hours: Monday - Friday (40 hours a week - across 3 shift patterns) 1 in 3 Saturday Mornings - Paid X1.5 We are looking for a HGV Service Advisor / Vehicle Service Advisor to work for a successful, reliable and reputable Commercial Vehicle Company based around the Heathrow area. Are you a Service Advisor looking for a change? This is a fantastic opportunity to work for and be part of an industry-leading company that looks after and values its employees! Responsibilities as a HGV Service Advisor / Vehicle Service Advisor: * Adhere to the Service process as defined by the brand and company standards. * Conduct thorough job preparation, ensuring all customer concerns and vehicle details are accurately recorded and followed up. * Inform customers of any outstanding recalls or additional work and arrange for prompt completion of required work. * Provide vehicle updates and progress for customers * Liaising with Customers, Management and Technicians * Order or request parts once proper authorisation has been received. * Build strong working relationships with colleagues and customers alike. * Ensuring a high level of customer service and satisfaction. Package and Salary details: * Competitive Package & Benefits! * Multi-Manufacturer Training Programmes * 30 Days Annual Leave – Inclusive of Bank Holidays. * Loyalty Leave – Extra leave awarded at 3, 5, 7, and 10 years of service. * Holiday Purchase Scheme * Employer Statutory Pension Scheme * Free Class IV MOT * Mental Health First Aiders – Support available for your wellbeing. * Enhanced Paternity Pay – Receive full pay for two weeks. * Personal Accident Scheme * Corporate Uniform Provided * Cycle to Work Scheme * Friendly, Family-Run Business If you feel you have all the required skills and experience for this position, ideally as HGV Service Advisor / Vehicle Service Advisor then please forward an up to date CV to Yiannis Tsukalas at Caledonian Automotive Recruitment. If this role is not quite right, please do not hesitate to contact Yiannis Tsukalas at Caledonian Automotive Recruitment for more suitable opportunities. HGV Service Advisor / Vehicle Service Advisor / Service Advisor / HGV Service Advisor / Vehicle Service Advisor / HGV Service Advisor