Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors whilst supporting the management team.
1. Supporting and coaching other members of staff and deputising for management in their absence.
2. Providing excellent customer service by assisting customers with various transactions across the restaurant.
3. Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service.
4. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
5. Ensuring compliance with restaurant operational procedures, monitoring standards, and ensuring the team follows company guidelines.
6. Offering assistance with customer queries using high-quality product knowledge, including allergies and dietary requirements.
7. Maintaining cleanliness and upkeep of the restaurant in collaboration with your team.
8. Some keyholder responsibilities may be required.
You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
Experience in a customer-facing role and supervisory experience are essential. Relevant food safety qualifications are an advantage but not mandatory.
You work well within a team, build relationships, and enjoy celebrating success. Punctuality, good presentation, a positive attitude, eagerness to learn, and the ability to thrive in a busy environment are important.
Demonstrating our values—being one team, improving daily, bringing a smile, living our garden passion, and making it work for our customers—is essential.
At Dobbies, we have a rich history dating back to 1865. We are the only garden centre retailer with stores in every UK nation, showcasing our passion for gardens and plants through our products, services, and community events. We are committed to being a great place to work, encouraging colleagues to be their best selves and celebrate successes.
* Generous annual leave entitlement, with flexible holiday use.
* Uncapped store-wide discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust, including confidential support, virtual GP, counseling, and discounts.
* Opportunities for development through Dobbies Academy and eLearning.
* A thriving, passionate, diverse team committed to excellent customer service.
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